Frequently Asked Questions




How do I unsubscribe/delete my account?
At the top right side of your screen under your username click on "Profile Edit". Scroll down to the bottom of the page then click on "Delete Profile".

How to upload/change my avatar?
To upload or change your avatar click on "My Profile" slide the mouse over your avatar and you'll see "Change Avatar" link. Click on it and change it.

Why is my photos showing up sideways?
This occurs when the photo is taken in landscape mode. The photo will need to be rotated to portrait mode before uploading.

Why was my profile suspended?
There are a number of reasons why your profile was suspended.

- You used offensive or abusive language.

- You were using this site for spam.

- You included an email address, phone number or home address (we do not permit this for safety reasons).


How do I change my email address?
You can change your email address by going to "Profile Edit" it is located on the top right side of your screen under your username. Be sure to click the Save button.

How do I modify my gender if it is incorrect in my profile?
Please "contact us" and we will change your gender.

How can I upload photos of myself?
Please go to "Photo" than Upload Photos.

How can I send a message?
You can send messages to any user on the site. To send a message, you must simply click the "Send message" button.

How can I change my personal information?
You can do so by clicking on the link "Profile Edit" It is located on the top right side of your screen under your username. Be sure to click the Save button at the bottom of the page.

I forgot my password, how can I get it back?
If you don't remember your password click on the link "forgot password"

Why do you need so much information?
In order to best find your match, as well as let your match find you we ask as much information about your personality and views on life. Think about it this way, if you were going to go on a blind date, you would want to know a bit about the person you're going to go out with. right? This allows us to become the friend who's matching you and your date up, while at the same time giving you thousands of options to pick and choose from.

I am receiving emails that I do not want, how do I stop them?
If you want to change your email notifications, you can do so by clicking on "Privacy". It is located on the top right side of your screen under your username. Then click on "Mail Notifications". Then save it.

How do I block a user from message me?
Please visit the member's profile under "More" select "Block". They will then no longer be able to message you.

What are the rules in the chat room?
The rules for behavior in the chat room are as follows:

1. Absolutely NO NUDITY in the Public Chat Rooms

2. No Advertising or Spamming.

3. No flooding or unnecessary repetition.

4. Be Courteous & Respectful To ALL.

5. This is NOT a SEX room.

6. Follow Admin Instructions.

7. No posting of private contact details.

8. No racist or prejudice slurs.

9. No Cybering in public.

10. No illegal activity, as per real life.

11. No personal insults to others.


What makes a good profile picture?
Your profile picture has to show your face. No hats, sunglasses, or anything else that obscures your face.

Can I control who can see my profile, photos or posts?
Yes. At the top right side of your screen under your username click on "Privacy". There you can set access permissions to your content for other users. Select "Only me" to any content that you don't want other users see.

Can I hide my profile so others can't see it?
Yes. At the top right side of your screen under your username click on "Privacy". Select "Only me" for "View my presence on site".

Is this site really free?
Yes. This site is 100% free for everyone.

Why has my profile picture been rejected?
If you upload nude pictures or pretend to be someone that is not you, your pictures may be rejected by the support team.

How do I change my password?
At the top right side of your screen under your username click on "Profile Edit" then "Change Password". It will ask for your current password, then your new one.

Is my personal data secure?
Yes. We take great care to handle your data securely.

How do I stop mass mailing?
At the top right side of your screen under your username click on "Privacy" then "General".

Uncheck the box to stop receiving mass-mailing then click "Save".

Doing that you will also not receive "New matches for you" and important information from us.


Didn't find the answer you needed?
Send us your question and we'll get back to you as soon as possible.